Frequently Asked Questions:

Q: Who are the butlers?

A: Our butlers are a team of dedicated home management experts. They certified homemakers who have at least 3 years of homemaking experiences and are ready to serve you.

 

Q: Is your service available anywhere in Hong Kong?


A: Since we are in soft launch, we currently only cover Hong Kong Island and parts of Kowloon. We are working hard to bring our services to the rest of the city!

 

Q: How do I make a booking?

A: You can make a booking through the IOS app "The Butler". Once you have submitted the request and our team confirms the order, you can see your confirmed session in your home screen of the App. For non-IOS users, please contact our concierge team via Whatsapp for all booking inquiries.

 

Q: What is the initial consultation for?

A: We will send one of our butler executives to your home 30 minutes prior to your first scheduled session. The purpose of the consultation is for us to get a detailed understanding of how you want your home to be managed. Our services will then be based on your personalized preferences and requests.

 

Q: How do I make a payment? 

A: All payment methods will be done via Swipe, a payment system that supports all major credit cards. Via our IOS app, you will be directed to the Swipe payment system to complete your secured payment once you submitted your order form. We will also send you an invoice towards the end of each month for any additional charges.

 

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